Frequently Asked Questions

Everything you need to know about phone unlocking services

IMEI Unlocking

What is IMEI Unlocking and How Does It Work?

IMEI unlocking is a process that removes the carrier restriction from your phone using its unique IMEI number. When a phone is locked to a specific carrier, it can only use SIM cards from that network.

The unlocking process involves submitting your device's IMEI number to our service, which then sends an unlock code or directly unlocks your device through the manufacturer's database. Once unlocked, your phone can work with any compatible carrier worldwide.

This is a permanent solution that doesn't require any technical knowledge or special software on your part. It's also completely safe and won't void your warranty or damage your device in any way.

How Can I Unlock My iPhone Using IMEI Number?

To unlock your iPhone using its IMEI number, follow these steps:

  1. Find your iPhone's IMEI by dialing *#06# or checking in Settings > General > About.
  2. Submit the IMEI number through our service along with the current carrier information.
  3. Our system will process your request and unlock your iPhone directly through Apple's database.
  4. Once completed, you'll receive a confirmation email with instructions.
  5. Connect your iPhone to iTunes or Wi-Fi to complete the unlock process.

The entire process typically takes 24-72 hours depending on your carrier. Once unlocked, your iPhone will remain unlocked permanently, even after iOS updates or factory resets.

Is It Safe to Use an IMEI Unlock Service?

Yes, professional IMEI unlock services like ours are completely safe. The process works by updating your status in the carrier's database to 'unlocked' and doesn't involve any modifications to your phone's hardware or software.

Our unlocking methods are official and permanent, meaning they won't void your warranty or damage your device in any way. We use the same unlocking methods that carriers themselves use when you request an unlock directly from them.

Additionally, you don't need to provide any sensitive information beyond your device's IMEI number, making the process secure from a privacy standpoint as well.

How Do I Check if My Phone is Eligible for Unlocking?

To check if your phone is eligible for unlocking, you can:

  • Contact your current carrier and ask about their unlocking policy. Most carriers will unlock your phone once it's fully paid off and your contract obligations are met.
  • Check if your phone is blacklisted by using an IMEI checker tool. Blacklisted phones (reported as lost or stolen) cannot be unlocked through official methods.
  • Verify that your phone hasn't been unlocked already by inserting a SIM card from a different carrier.

Our service can unlock most phones regardless of contract status or carrier restrictions. However, we cannot unlock phones that have been reported as lost or stolen.

iCloud & Activation Lock

How Do I Bypass iCloud Activation Lock Without Password?

Bypassing iCloud Activation Lock without the original Apple ID password requires a professional service. Our iCloud unlock service can remove the activation lock by updating your device's status in Apple's database.

To use our service:

  1. Submit your device's IMEI or serial number through our website.
  2. Our team will process your request and remove the activation lock.
  3. Once completed, you'll be able to set up your device with a new Apple ID.

This is a legal service for legitimate device owners who have lost access to their Apple ID. We do not provide unlocking services for stolen devices.

What is iCloud Lock and How Can I Remove It?

iCloud Lock, also known as Activation Lock, is a security feature that prevents anyone from using your iPhone, iPad, or iPod touch if it's lost or stolen. It's automatically enabled when you turn on Find My iPhone.

To remove iCloud Lock, you have several options:

  • Use the original Apple ID and password: This is the simplest method if you remember your credentials.
  • Contact Apple Support: If you have proof of purchase, Apple may help you remove the lock.
  • Use a professional iCloud unlock service: Our service can remove the activation lock remotely for legitimate owners who have lost access to their Apple ID.

Our iCloud unlock service is permanent and works for all iPhone, iPad, and iPod touch models running any iOS version.

What Is the Best Tool to Unlock iCloud Activation Lock?

The most reliable and effective way to unlock iCloud Activation Lock is through an official database unlocking service like ours. We don't use software tools that claim to bypass the activation lock, as these are often unreliable and may compromise your device's security.

Our service works by directly communicating with Apple's activation servers to remove the lock from your device's IMEI or serial number. This is a permanent solution that allows you to use your device normally with a new Apple ID.

Be wary of free tools or software claiming to unlock iCloud - these are often scams or may contain malware. Always use a reputable service with positive customer reviews and a money-back guarantee.

Carrier & Network Unlocking

How Do I Unlock a T-Mobile Device?

To unlock a T-Mobile device, you have two options:

  1. Through T-Mobile directly:
    • Your device must be paid in full
    • Your account must be in good standing
    • The device must have been active on T-Mobile's network for at least 40 days
    • Contact T-Mobile customer service or use their app to request an unlock
  2. Through our unlocking service:
    • No need to meet T-Mobile's requirements
    • Submit your device's IMEI number
    • We'll process your unlock request within 1-3 business days
    • Follow the instructions sent to your email to complete the unlock

Our service is especially useful if you bought a second-hand phone, are still under contract, or don't meet T-Mobile's unlocking criteria.

How Do I Use an IMEI Unlock Code for Samsung?

To use an IMEI unlock code for your Samsung device, follow these steps:

  1. Insert a SIM card from a carrier different than the one your phone is locked to.
  2. Power on your Samsung device.
  3. Your phone will prompt you to enter an unlock code or network unlock PIN.
  4. Enter the unlock code we provided you.
  5. Press OK or Unlock.
  6. Your Samsung device is now unlocked and will work with any compatible carrier.

If you don't get prompted for the unlock code, try dialing *#7465625# to access the unlock menu. Then select 'Network Lock' or 'Carrier Lock' and enter your unlock code.

Our unlock codes come with detailed instructions specific to your Samsung model to ensure a smooth unlocking process.

What Is the Difference Between a Network Unlock and SIM Unlock?

Network unlocking and SIM unlocking refer to the same process - they both remove the carrier restriction from your device, allowing it to work with any compatible SIM card. The terms are often used interchangeably.

This is different from an iCloud unlock or FRP bypass, which remove account-based locks rather than carrier restrictions.

When your phone is network/SIM unlocked, you can:

  • Use SIM cards from any carrier worldwide
  • Switch carriers without buying a new phone
  • Use local SIM cards when traveling to avoid roaming fees
  • Increase your phone's resale value

General Questions

Is It Legal to Unlock a Phone?

Yes, phone unlocking is completely legal in most countries. In the United States, the Unlocking Consumer Choice and Wireless Competition Act made it legal for consumers to unlock their phones without carrier permission.

However, this only applies to legally purchased devices. Unlocking a stolen phone is illegal. Our services are designed for legitimate device owners who want the freedom to choose their carrier.

Different countries have different regulations regarding phone unlocking, but our service operates within legal boundaries in all the countries we serve.

Can IMEI Unlocking Affect My Phone's Warranty?

No, IMEI unlocking does not void your phone's warranty. Unlike jailbreaking or rooting, IMEI unlocking doesn't modify your phone's software or hardware in any way. It simply changes your device's status in the carrier's database.

Manufacturers like Apple, Samsung, and others recognize official unlocking methods and honor warranties for unlocked devices. You can still receive support and service from the manufacturer after unlocking your phone.

However, your carrier might no longer provide support for an unlocked device if you're using it with a different carrier's SIM card, but this doesn't affect the manufacturer's warranty.

How Long Does It Take to Unlock a Phone?

The time it takes to unlock a phone varies depending on the device model, carrier, and unlocking method:

  • iPhone unlocks: Typically 1-5 business days
  • Samsung and other Android unlocks: Usually 1-3 business days
  • T-Mobile and Metro unlocks: Often completed within 24 hours
  • AT&T unlocks: Usually 2-5 business days
  • Sprint/Verizon unlocks: Typically 3-7 business days

We provide estimated completion times for each service on our website. Premium or express services are available for customers who need their devices unlocked urgently.